FAQ / Help center
Wallet questions, explained clearly
Clear answers to common questions about recovery phrases, network checks, installation and avoiding suspicious wallet prompts.
Self-custody means you are responsible for controlling recovery credentials. Verify the exact behavior of any product version you use.
Checking on-chain balances generally requires a network connection. Recovery phrase storage should remain offline.
Write the words in order on an offline medium and protect the backup from damage, discovery and online exposure.
A private key typically signs for an account; a recovery phrase may restore multiple accounts. Both must remain secret.
Verify your backup, use a trusted installation source and compare addresses after restoring on the new device.
Always verify the blockchain network and token contract instead of relying on the token name alone.
Check the destination address, network, token, amount and fees. Consider testing with a small transaction.
Review the domain, package origin and permission requests. An installation flow should never ask you to share your recovery phrase.
Watch for spoofed domains, impersonated support, phrase requests and unexpected token approvals. Stop whenever something seems wrong.
Before you begin, review the safety basics
Ready to take control of your wallet?
Verify the source before installing. Back up offline before moving assets. Never share your recovery phrase.
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